CrownCalibre FAQs
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
CrownCalibre - Information
1. Are all timepieces and items on CrownCalibre authentic?
Absolutely. At CrownCalibre, integrity is our currency. We guarantee that every timepiece, piece of jewellery, and accessory in our collection is 100% authentic and sourced directly from authorized distributors or verified luxury partners. Each item undergoes a rigorous inspection by our experts to ensure it meets our exacting standards before it reaches your hands. All products are delivered in their original brand packaging with matching documentation.
2. Do your timepieces come with a warranty?
Yes. We understand that a luxury watch is an investment in longevity. All our timepieces come with their original international manufacturer’s warranty, valid from the date of purchase. In the rare event that a timepiece is outside of its manufacturer period, CrownCalibre provides a comprehensive 12-month in-house warranty covering mechanical movements, ensuring your peace of mind is never compromised.
3. How do you ensure the safety of my shipment?
We treat the journey of your purchase with the same care as its craftsmanship. All CrownCalibre shipments are fully insured for their total value and dispatched via our premium logistics partners (such as DHL Express or FedEx). For added security, a signature is strictly required upon delivery. You will receive a tracking number immediately upon dispatch, allowing you to follow your new acquisition from our Danish headquarters to your doorstep.
4. What is your return policy?
We want you to feel completely confident in your selection. If your purchase does not meet your expectations, CrownCalibre offers a 14-day return privilege starting from the day you receive your order. To be eligible for a full refund, the item must be returned in unworn, pristine condition with all original tags, protective seals, packaging, and warranty cards intact. Please contact our concierge team to initiate a secure return process.
5. Do the watches come with the original box and papers?
Yes. The "unboxing" experience is integral to the luxury we provide. Every watch sold by CrownCalibre is delivered as a "complete set." This includes the original presentation box, the outer packaging, the instruction manual, and the official warranty card or certificate of authenticity. We deliver the item exactly as you would receive it from the brand's own flagship boutique.